FAQ – Frequently Asked Questions

1. How can I place an order?

You can place an order directly through our website by selecting the products you want, adding them to your cart, and completing the checkout process with your payment details.

2. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment options. Payment must be completed before your order is processed.

3. How long will it take to receive my order?

• UK Domestic Orders: 3–7 business days

• International Orders: 7–15 business days
  Processing time is 1–3 business days. Shipping times may vary depending on location and customs clearance.

4. Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

5. What is your return policy?

You can return most items within 30 days of receipt if they are unused and in their original packaging. Certain items like perishable, personalized, or sale items may not be eligible. For full details, please see our Return and Refund Policy.

6. How do I request a refund or exchange?

Contact our customer service team via email at shopify@sajjhostltd.shop or by phone at +44 1474 593706. We will guide you through the return or exchange process.

7. Are there any additional charges for international orders?

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

8. What should I do if my order is damaged or incorrect?

Please contact us immediately at shopify@sajjhostltd.shop or call +44 1474 593706. We will resolve the issue promptly, including replacements or refunds if necessary.

9. How can I contact customer support?

• Phone: +44 1474 593706

• Email: shopify@sajjhostltd.shop

• Address: 1 Bartlett Road, Gravesend, England, DA11 7LU
  Our support hours are Monday – Friday, 9:00 AM – 6:00 PM (GMT)